Frequently Asked Questions
Rental Basics
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Just choose your gear, select your rental dates, and book online. You can pick up your gear or have it delivered. After your trip, return it clean or dirty — we handle the rest.
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Each product page lists exactly what’s included. Most packages include tents, sleeping bags, pads, and optional cooking gear. Add-ons like stoves, lanterns, or chairs can be added at checkout.
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Rentals are by calendar day. For example, a weekend rental covers 2 nights e.g Friday to Sunday, with return on Sunday evening or Monday morning.
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Of course! You can build your own setup by renting just the gear you need or customizing an existing package.
Pickup, Delivery & Returns
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Pickups are available at our Toronto pickup hub. Exact pickup instructions will be emailed after you book.
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Yes! We offer local delivery and pickup for an extra fee. Just enter your address at checkout to see if you're eligible.
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Pickup is usually the afternoon before your rental begins (after 4 PM), and returns are by 11 AM the day after your trip. We’ll confirm all times in your confirmation email.
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Let us know as soon as possible. Late returns may incur a small fee, but we try to be flexible when we can.
Gear Quality & Cleanliness
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Absolutely. All gear is professionally cleaned, inspected, and packed after each rental.
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We only provide high-quality, name-brand camping gear and regularly check for wear, damage, and performance.
Payment, Deposits & Cancellations
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Yes depending on the equipment value. However, we reserve the right to charge for lost, stolen, or severely damaged items.
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Cancellations are free up to [X] days before your start date. After that, partial refunds may apply. See our Rental Policy for details.
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We accept all major credit cards and payment through our secure online checkout.
Planning & Packing
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We recommend food, water, clothing, and personal items. Use our Camping Essentials Checklist for guidance.
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No deep cleaning required! Just shake out dirt and pack everything back into its containers. We'll handle sanitation and washing.
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Yes! We support group, school, and corporate rentals. Contact us for custom packages and pricing.
Gear Support
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We inspect everything, but if something goes wrong, contact us immediately. We’ll do our best to fix it or offer a solution.
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Yes — all tents are waterproof and rated for 3-season use. Sleeping bags are rated for moderate temps. Let us know if you're camping in extreme conditions.